As part of our commitment to making your visit a positive and comfortable experience, Mercy Medical Center is pleased to offer the following services. For a complete phone directory, please visit Departments & Services.
Mercy Medical Center of Baltimore, Maryland, is committed to sharing God’s healing love for all people. Our doctors, nurses and staff work together with local charities and organizations to serve those in need by providing excellent clinical care and residential services within a community of compassionate care. To learn more about Mercy’s Community Outreach programs, please visit About Mercy – Community Outreach.
Financial Counseling and Online Billing
Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy. Patients can also pay hospital bills with Mercy's Online Business Office.
Mercy offers, free of charge, interpreter services to patients and their family members. Among them, Deaf Talk, a telephonic and computer device which provides the patient with a view of the interpreter through a computer screen.
Mercy's Pastoral Care services are available to all patients. The staff of professional Chaplains provide counseling services to anyone experiencing difficulties in coping with personal or family issues such as illness, depression, stress, substance abuse, and loss including bereavement, divorce and job loss. Pastoral Care provides opportunities for individual and community prayer and is sensitive to all faith traditions. A patient’s own priest, pastor, minister, rabbi, imam or other spiritual leader is always welcome.
Links patients with community resources. Social workers handle discharge planning and counseling for patients having difficulty with illnesses and planning.
Enables hearing/speech impaired persons to communicate by telephone through the use of a typewriter-type device. The relay operator communicates by teletype with the hearing/speech impaired person and relays the information to the other caller verbally.
General visiting hours are between 11am and 8:30pm, however, hours vary by floor so please check with the nursing staff or our front desk staff at 410-332-9555.
The Patient Access Department is responsible for providing patients and visitors with their first impression of the hospital. The Department handles a variety of requests from physicians, nurses, patients and other hospital staff and has staff located in areas throughout the hospital for your convenience.
Contact Mercy’s Patient Billing Department should you have any questions or concerns related to the billing of services received at Mercy.
Pre-Admission Testing (PAT) handles all testing done prior to scheduled procedures, including surgery, or scheduled admissions to the hospital.
The McGlannan Health Sciences & Consumer Health Information Center
The McGlannan Health Sciences & Consumer Health Information Center is located on the south end of The Weinberg Center at Mercy. The area serves as a health resource library for faculty, students and the general public through a variety of books, periodicals and online services. A number of internet-ready computers are also available for use.
Mercy's Medical Records Department handles the hospital’s medical records. For a copy of a birth certificate, contact The Maryland State Division Vital Statistics Administration at 410-764-3038 or visit their website.
Mercy’s Patient Relations staff is responsible for your overall experience, safety and satisfaction while visiting the hospital.
Mercy’s Scheduling Center assists patients in scheduling surgeries and ancillary tests and includes an Insurance Verification Team who obtain authorizations for related services.
Mercy’s Security Department is on duty 24-hours a day, 365-days a year and is committed to providing patients, staff and visitors with a safe and secure environment. The department provides a range of services including ID badge access and escorts to and from Mercy parking facilities.
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