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Patient Information: Hospital Services
Eateries at Mercy
Corcoran
Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas,
calzones, strombolis, deli sandwiches and subs, soups, salads and more.
The
Bistro in McAuley Tower, 6th Floor
Open Monday –
Friday, 6:30 am – 3:00 pm
Serving entrees and
sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps,
paninis and sushi.
The Coffee
Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee,
sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.
Baggot
Street Cafe in The Weinberg Center, Main Lobby
Open Monday -
Friday 6:30 am - 2:00 pm
Serving Starbucks Coffee,
sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.
Mercy is also neighbor to 5-star restaurants, quaint
cafés, coffee shops and bistros offering a wide selection of dishes including
local seafood specialties, international cuisine and traditional American
favorites. Many of these restaurants are within a 10-minute walk from the
hospital.
Financial Counseling and Online Billing
Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy.
Patients can also pay hospital bills with Mercy's Online Business Office.
Gift Shop
Gift Shops are
located in the both Lobbies of The Bunting Center and
McAuley
Plaza.
Hours: 7:30 am –
9:00 pm, Monday – Friday; 9:00 am – 8:00 pm, Saturday & Sunday.
Hotels Near Mercy Medical Center
The following hotels are located near Mercy Medical Center. When making a reservation, be sure to inquire about special rates for Mercy patients.
For assistance in selecting the hotel that will best meet your needs, please call Mercy's Patient Advocate at 410-332-9242.
Tremont Plaza Hotel (use promotional code mercy09)
*Located directly across the street from Mercy
*Offers complimentary shuttle service to hospital
*Offers
complimentary valet parking for one car
222 St. Paul Place
Baltimore, MD 21202
410-727-2222
Hampton Inn & Suites Inner Harbor
131 E. Redwood St.
Baltimore, MD 21202
410-539-7888
Home2
Suites by Hilton
8 East Pleasant Street
Baltimore, MD
21202
410-576-1200
InterContinental Harbor Court Baltimore
550 Light Street
Baltimore, MD 21202
410-234-0550
Mt. Vernon Hotel
24 West Franklin Street
Baltimore, MD 21201
410-727-2000
Residence Inn by Marriott
17 Light St.
Baltimore, MD 21202
410-962-1220
Springhill Suites Baltimore Downtown-Inner Harbor
16 S. Calvert St.
Baltimore, MD 21202
410-685-1095
Interpreter Services
Mercy offers, free of charge, interpreter services to patients
and their family members. Among them, Deaf Talk, a telephonic
and computer device which provides the patient with a view of
the interpreter through a computer screen.
Pastoral Care
Mercy's Pastoral Care services are available to all patients.
The staff of professional Chaplains provide counseling
services to anyone experiencing difficulties in coping with personal
or family issues such as illness, depression, stress, substance
abuse, and loss including bereavement, divorce and job loss. Pastoral
Care provides opportunities for individual and community prayer
and is sensitive to all faith traditions.
Pharmacy
Outpatient pharmacy prescriptions can be filled at NeighborCare
Pharmacy, inside the lobby of McAuley Plaza. It is open Monday
- Saturday. You can reach NeighborCare Pharmacy at Mercy by calling
410-332-9255 or you can have your prescription faxed to 410-625-6213.
Programs for Patients and the Community
Business Health Services
Occupational health services for City employees. Police, fire
and other City employees are attended to by Mercy's healthcare
providers for work injuries and pre-employment/drug testing.
Family Violence Program—Mercy partners with the State
Department of Human Resources Victim Services to support a program
to identify the symptoms of domestic violence at an early stage
and offer support and intervention. The program provides consultation
services to physicians and allied health professionals on campus
and in the community geared at early detection of violence within
families.
Healthcare for the Homeless—Mercy partners with
the City of Baltimore in establishing a primary care site dedicated
to providing healthcare to the homeless population. Allied health
professionals include social workers, supportive housing staff,
nurses, and pastoral care.
Mercy's Children Health Outreach Program (M-CHOP)—provides
outreach services and healthcare to homeless children and families
in Baltimore City through a community network of 30 separate organizations
PRIME (EAP)—a community based employee assistance
program providing drug and alcohol counseling. Allied health
professionals
include social workers, mental health counselors and addiction
counselors.
Sexual Assault Forensic Examiner's Program (SAFE)—program
in which nurses provide examinations for male and female sexual
assault victims as well as provide evidence collection for the
homicide, rape, sex offense and child abuse units of law enforcement
agencies.
Supportive Housing Program—Mercy sponsors a program designed
to help the homeless and underserved secure housing and prevent
eviction through a variety of government and private funding
sources.
Social Work
Links patients with community resources. Social workers handle
discharge planning and counseling for patients having difficulty
with illnesses and planning.
Support Groups/Patient Education
Arm in Arm—Breast Cancer Survivor Support Group
dedicated to promoting the physical and emotional well being of
women with breast cancer by providing friendship, support, and
understanding. Nurses and allied health professionals from The
Hoffberger Breast Center at Mercy support this effort.
Hadassah Check it Out Program—a community program
for women, providing education and training on breast self-examination
(BSE) and health promotional information on the prevention of
breast disease. A registered nurse from The Hoffberger Breast
Center at Mercy leads the program.
Helping Hands-supported by the Mildred Mindell Cancer
Foundation, providing support for those who are going through
or have survived cancer. The program is run by Mercy Volunteers
and allied health professionals and offers enhancement services
for Mercy patients with limited financial resources, including
wigs, turbans and cosmetics.
Counseling Services at Mercy Medical Center—counseling services available at Mercy Medical Center through a partnership with Stella Maris. Counselors from The Counseling Center at Stella Maris are onsite at Mercy on Tuesdays and Thursdays. Counselors can support individuals and groups with various needs including stress management, communication, relationship issues, anxiety, depression, grief and loss, change, transformation, life coaching, and wellness. Appointments can be scheduled by calling 410-252-4500, extension 7291.
Moving On—a one-on-one support program
sponsored by Mercy and The American Cancer Society, pairing current
patients with volunteers who have survived breast cancer.
True Sisters—a philanthropic organization that
performs a variety of service projects. True Sisters make comfort
pillows for women who have just had breast surgery at Mercy Medical
Center.
TTY
Enables hearing/speech impaired persons to communicate by telephone
through the use of a typewriter-type device. The relay operator
communicates by teletype with the hearing/speech impaired person
and relays the information to the other caller verbally.
Visiting Hours
General visiting hours are between 11am and 8:30pm,
however, hours vary by floor so please check with the nursing staff or our front
desk staff at 410-332-9555.
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