As part of our commitment to making your visit a positive and comfortable experience, Mercy Medical Center is pleased to offer the following services. For a complete phone directory, please visit Departments & Services.
Community Outreach
Mercy Medical Center of Baltimore, Maryland, is committed to sharing God’s healing love for all people. Our doctors, nurses and staff work together with local charities and organizations to serve those in need by providing excellent clinical care and residential services within a community of compassionate care. To learn more about Mercy’s Community Outreach programs, please visit About Mercy – Community Outreach.
Additional Services
Online Services
Mercy provides MyChart for outpatient and inpatient health information. MyChart offers patients online access to your health care records and gives you the ability to pay your bill online, manage your appointments, medications and more.
Financial Counseling
Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy.
Interpreter Services
Mercy offers, free of charge, interpreter services to patients and their family members. Among them, Deaf Talk, a telephonic and computer device which provides the patient with a view of the interpreter through a computer screen.
Pastoral Care
Mercy's Pastoral Care services are available to all patients. The staff of professional Chaplains provide spiritual and emotional support to anyone experiencing difficulties in coping with personal or family issues such as illness, depression, stress, substance abuse, and loss including bereavement, divorce and job loss. Pastoral Care provides opportunities for individual and community prayer and is sensitive to all faith traditions. A patient’s own priest, pastor, minister, rabbi, imam or other spiritual leader is always welcome. Please call the Pastoral Care Department at 410-332-9127 for more information.
Social Work
Links patients with community resources. Social workers handle discharge planning and counseling for patients having difficulty with illnesses and planning.
TTY
Enables hearing/speech impaired persons to communicate by telephone through the use of a typewriter-type device. The relay operator communicates by teletype with the hearing/speech impaired person and relays the information to the other caller verbally.
Visiting Hours
General visiting hours are between 11am and 8:30pm, however, hours vary by floor so please check with the nursing staff or our front desk staff at 410-332-9555.
Admitting
The Patient Access Department is responsible for providing patients and visitors with their first impression of the hospital. The Department handles a variety of requests from physicians, nurses, patients and other hospital staff and has staff located in areas throughout the hospital for your convenience.
Patient Billing
Contact Mercy’s Patient Billing Department should you have any questions or concerns related to the billing of services received at Mercy.
Pre-Admission Testing
Pre-Admission Testing (PAT) handles all testing done prior to scheduled procedures, including surgery, or scheduled admissions to the hospital.
Medical Records
Medical records are managed by Mercy's Health Information Services Department. To obtain a copy of your medical records please send the below documentation to 410-332-0336 via fax, or mail the documents to: Mercy Medical Center Health Information Services, Ground Floor POB, 301 St. Paul Place, Baltimore, MD 21202.
- Completed and signed authorization form (no electronic signatures)
- Copy of a valid government-issued photo identification card
- If applicable:
- Copy of legal appointment as a personal representative
- Copy of Letter of Administration from The Office of the Register of Wills and copy of death certificate
If you have any questions or need additional information, please call Mercy's Health Information Services Department at 410-332-9489. Requests are typically processed within twenty business days from the date of receipt. Fees apply.
For a copy of a birth, death or fetal death certificate, please contact the Maryland Department of Health and Mental Hygiene, Division of Vital Records, online or at 410-764-3038.
Patient Relations
Mercy’s Patient Relations staff is responsible for your overall experience, safety and satisfaction while visiting the hospital.
Scheduling Center
Mercy’s Scheduling Center assists patients in scheduling surgeries and ancillary tests and includes an Insurance Verification Team who obtain authorizations for related services.
Security
Mercy’s Security Department is on duty 24-hours a day, 365-days a year and is committed to providing patients, staff and visitors with a safe and secure environment. The department provides a range of services including ID badge access and escorts to and from Mercy parking facilities.
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