Website Terms of Use


Mercy Health Services is an independent health care organization based in Baltimore, Maryland and sponsored by the Sisters of Mercy. Mercy Health Services is committed to respecting your digital privacy on our public websites:,,, and

Our websites are controlled from our offices in Baltimore, Maryland, USA. By accessing our websites, regardless of where you are located, you agree that the statutes and laws of the State of Maryland will apply to matters regarding use of our websites.

Mercy reserves the right to update and modify this policy as needed. By using our websites you agree to the following terms of use.

I. Content

We strive to provide high quality content and information on our websites. Mercy Health Services owns the information on its websites. The entire contents and design are protected under U.S. and international copyright laws. We reserve all rights, which means you must not sell our information, rewrite or modify it, redistribute it, use it on your website or any digital platform, or use it for any commercial purpose without prior written permission.

Mercy’s websites and digital platforms are intended to provide general patient education and information and do not serve as a substitute for professional medical advice. The information on our websites is designed to support, not replace, your relationship with your provider. The information should not be used to diagnose or treat a health condition. If you think you have a health problem you should contact your health care provider.

Mercy disclaims any liability for any documentation, information, programs, software or other material that is part of its websites. Mercy does not warrant or guarantee that the information will meet all of your needs or requirements.

Mercy’s websites may include third party links to provide additional information on a particular topic. These links are provided solely as a convenience to you and are not an endorsement of the content on such sites. These third-party sites may also have their own separate and independent privacy policies that you should review. We have no control over or responsibility for the content on linked third-party sites.

Mercy uses original, stock and purchased photography and videography on our websites and digital platorms. The individuals portrayed in the patient images may be models and are not intended to imply endorsement or any association with any illness or condition.

II. Security

We believe protecting the security of online information is important. Mercy Health Services has implemented reasonable physical, technical and administrative procedures to safeguard and secure all information we collect online against loss, misuse or alteration of the information under our control. For example, Mercy uses SSL (secure socket layers) technology for its websites.

Please note that while we always attempt to protect the security of your information, no website or Internet transmission is ever completely secure or error-free. Mercy Health Services cannot completely guarantee the security of any information transmitted through our websites. We urge Internet users to take steps to safeguard their online information such as using strong passwords, keeping passwords private and immediately contacting appropriate parties if you suspect your information or accounts have been compromised.

III. Personal Information

Personally Identifiable Information

You can access and browse our public websites at any time without providing personally identifiable information to third parties beyond Mercy and its website managers and service providers.

Public Websites

Mercy Health Services’ public websites may collect limited personally identifiable information about you when you visit. Some of this information may be voluntarily provided by you. For example, you may complete a form to register for an event or request an appointment and we may collect personally identifiable information from you through these processes. The information you provide will be used to serve you (such as fulfill your appointment request, or respond to an inquiry), for internal planning purposes (event planning) or to personalize a more relevant digital experience for you. Mercy does not sell the information you share with us. Mercy does not share the information with third parties beyond our website managers and service providers. Mercy will not use the information you provide us for any purposes other than limited marketing activities, practices as described in these Website Terms of Use, or other purposes explained to you at the point at which the information is collected.

We are committed to protecting the privacy of children. We do not knowingly allow children to communicate with us or use our public websites, and we do not seek to attract online users under the age of 13. If you learn that your child has provided us with information, please contact us and we will work with you to address the issue.

Electronic Health Record for Patients of Mercy Health Services

If you become a patient of Mercy Health Services, we take precautions as required by law to protect the information you provide so we can treat your condition. Our Notice of Privacy Practices describes in detail how we protect your personal health information as a patient utilizing our medical services. Your personal patient health information, held within MyChart Mercy, is not connected to Mercy’s public websites.

MyChart Mercy is not a public website. MyChart Mercy is a secure, password-protected online service that allows patients access to portions of their electronic health record. The information you provide on the MyChart Mercy website is protected by federal and state privacy laws. For more information on MyChart Mercy, see the MyChart Terms and Conditions.

Non-Personally Identifiable Information

Mercy websites use Google Analytics to automatically collect certain non-personally identifiable information when you visit Mercy Health Services’ public websites, including, but not limited to: what websites referred you to our public websites, pages visited, search queries, and your operating system. Mercy may also maintain and aggregate non-identifiable data, such as online traffic patterns and usage statistics. This non-personally identifiable information is used to help us improve the content and navigation of our websites. Our Google Analytics implementation does not match personally identifiable information with non-personally identifiable information. For example, it does not link your personal information (name, mailing address) with website visit information (pages viewed or time spent on a Mercy website). You can visit Google’s website to learn more about how Google Analytics collects and processes data.

Mercy also collects non-personally identifiable information through the use of cookies, which are text files that are transferred to your computer or device through web browsing software, and other tools such as browser web storage and web beacons or tracking pixels.

Can I Opt Out?

You can choose not to accept cookies by selecting settings on your web browser that block or restrict the use of cookies. You can also delete cookies that have been placed on your computer or device. Certain privacy extensions allow users to block some web beacons. You should be aware that restricting cookies and tracking tools may affect the performance of a website and access to certain functions or services on a website.

IV. Emergencies

Mercy’s public websites are not designed to manage emergency situations. If you are experiencing a medical emergency, call 911 or immediately go to the nearest emergency room.

If you are seeking a referral or consultation with a medical expert please call 1-800-MD-Mercy.

If you have any questions about these Terms of Use or Mercy Health Services public website privacy and security practices, please contact us.

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