Mercy Baltimore

Frequently Asked Questions – The Center for Interventional Pain Medicine at Mercy

Pain Medicine FAQs
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What is Interventional Pain Medicine?

Interventional pain medicine uses minimally invasive procedures to provide pain relief due to various diseases or conditions including:

How do I request an appointment for Center for Interventional Pain Medicine?

Please call our office at 410-332-9036 to schedule your appointment today.

How do I get to The Center for Interventional Pain Medicine and where should I park?

The Center for Interventional Pain Medicine is located on Mercy’s Downtown Baltimore campus in Mercy's Bunting Center.

When coming to Mercy we recommend that patients park in The Bunting Garage.

Some of our doctors also see patients at additional office locations around the Baltimore Metropolitan area. To find additional office locations for your physician search our doctor database.

What should I bring to my appointment?

You should bring your medical records from your referring physician and, if applicable, your referral form. Please bring your insurance card, a list of all medications you are taking (names, dosages, frequency), and cash to utilize parking services. After scheduling an appointment, you will receive a new patient packet in the mail. Please complete this packet before your appointment and bring with you to our office.

When visiting for a procedure you should review our procedure instructions. When receiving IV sedation before your procedure you should review our sedation procedure instructions.

If you have completed any of our patient forms, please bring those in with you.

Please bring recent laboratory values, blood glucose meter and log, and all medications you are taking in the original bottles (or a list with names, dosages, frequency). 

Also, bring a list of questions or concerns, cash for parking, and if applicable, insurance referral form, license, insurance cards, recent office notes and recent imaging if applicable.

When should I arrive for my appointment?

Please arrive at least 15 minutes prior to your appointment and please arrive 30 minutes prior to your appointment if you are a new patient.

For a procedure, you should arrive 60 minutes before your scheduled procedure. 

Do I need a referral for my appointment?

This depends on your insurance coverage as each company is different. Please check with your insurance company. If in doubt, call The Center for Interventional Pain at Mercy at 410-332-9036, and we will assist you.

Does The Center for Interventional Pain Medicine accept my insurance?

Please call your insurance company to confirm that The Center for Interventional Pain at Mercy participates with your plan.

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Mercy FAQs
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How do I get to the Mercy Medical Center campus in Baltimore?

Mercy Medical Center’s Downtown campus is comprised of three main buildings. Driving directions and parking information are available online:

The Main Hospital (The Bunting Center) is located at 345 St. Paul Place in Baltimore, Maryland.

McAuley Plaza (the former hospital) is located at 301 St. Paul Place in Baltimore.

The Weinberg Center at Mercy is located at 227 St. Paul Place in Baltimore.

What are the parking rates?

Mercy offers three convenient parking garages, interconnected to the Hospital and its main buildings.

Self-park fees at Mercy’s garages for validated patient and visitor tickets:

  • First 30 minutes: Free
  • 30 minutes - 1½ hours: $ 5.00
  • 1½ - 5 hours: $ 7.00
  • Over 5 hours: $11.00

Valet parking is available for $10 at the main entrance of:

  • The Bunting Center (Main Hospital), located at 345 St. Paul Place
  • McAuley Plaza, located at 301 St. Paul Place
  • The Weinberg Center, located at 227 St. Paul Place
How do I locate information about a Mercy doctor or a doctor who specializes in my condition?

For information on physicians affiliated with Mercy, including specialty, office location and phone number, see Mercy’s Find a Doctor pages

How do I get to the Emergency Department at Mercy Medical Center?

See information on the Emergency Department for directions, parking and additional information.

I am scheduled to have surgery at Mercy Medical Center. What do I need to know in order to prepare?

Surgical patients should bring identification and their insurance card. Valuables should be left at home. Information specific to your surgery should be sent to you by your doctor’s office. If you have questions, you should contact your doctor’s office directly.

Can I access my health information online?

Yes - Mercy provides MyChart for outpatient and inpatient health information.

MyChart offers patients online access to your health care records and gives you the ability to manage your appointments, medications and more. 

If you are a current patient and would like to sign up for MyChart, you may:

  • Use the activation code on your visit summary from your doctor’s office or hospital visit
  • Request an activation code from your doctor’s office during a visit
  • Use the Sign Up Online option if you do not have an activation code

Once you have set up your account, you will have access to your safe and secure electronic medical record and the ability to manage your health information online – this includes reviewing test results, requesting prescription refills, tracking your medication and managing your appointments. 

If you need assistance with MyChart Mercy, please call 410-332-9690.


Can I pay my bill online?

Yes, most Mercy bills can be paid online using MyChart Mercy.

I have some questions about my medical bill. Where can I get more information?

For information including types of bills you may receive, payment options and general information regarding your medical bill please see our Understanding Your Medical Bill  guide. You also may call 888-661-3834.

Where can I find a list of charges for procedures at Mercy?

Mercy Health Services provides a list of average charges for common procedures. Actual costs will vary for each patient case. See Representative Charge List on this page.

Can I get my prescription filled at Mercy?

Outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy, inside the Lobby of McAuley Plaza. It is open Monday-Saturday. You can reach Walgreens Pharmacy at Mercy by calling 410-625-2618 or you can have your prescription faxed to 410-625-6213.

What are visiting hours?

General visiting hours are between 11:00 am and 8:30 pm, however, hours vary by floor so please check with the nursing staff or our information desk staff at 410-332-9555. Generally children must be at least 12 years old to visit patients on the floors.

How can I get in touch with a patient?

To obtain information on a patient’s room location or to be transferred by phone to their room, call 410-332-9555.

Are there places to eat on the Mercy campus?

Eateries at Mercy

Corcoran Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas, calzones, strombolis, deli sandwiches and subs, soups, salads and more.

The Bistro in McAuley Tower, 6th Floor
Open Monday – Friday, 6:30 am – 3:00 pm
Serving entrees and sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps, paninis and sushi.

The Coffee Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee, sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.

Baggot Street Cafe in The Weinberg Center, Main Lobby
Open Monday – Friday, 6:30 am - 2:00 pm
Serving Starbucks Coffee, sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.

Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital. 

Is Mercy a smoke free campus?

In an effort to create a healthier environment for our patients, staff and visitors, Mercy’s downtown campus is a smoke free campus effective May 1, 2014. 

The non-smoking policy includes cigarettes, cigars, pipes, and electronic nicotine delivery devices/e-cigarettes. 

The Mercy downtown campus includes:

  • All private offices
  • All public or private restrooms
  • All entrances into the Medical Center including Weinberg, McAuley and Bunting Center circles
  • The Bunting Center grassy knoll (North of the Bunting Center main entrance)
  • The Emergency Department deck
  • All Mercy parking garages and parking lots
Does Mercy offer financial assistance to patients?

Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy

How do I obtain a copy of my medical records or birth certificate?

To obtain a copy of your medical records, call Mercy's Medical Records Department at 410-332-9492. You also may be able to view your medical records through MyChart if you are registered through your Mercy physician.

For a copy of your birth certificate contact The Maryland State Division of Vital Records at 410-764-3038 or visit their website.

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