Mercy Baltimore

Frequently Asked Questions - The Foot & Ankle Institute

Foot and Ankle FAQs
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What should I bring to my initial consultation?

You should bring your medical records from your referring physician and, if applicable, your referral form. Please also bring:

  • Insurance card or workers compensation information
  • New Patient Packet (office will mail to you upon scheduling an appointment if you are a new patient)
  • Cash, check, credit or debit card to pay your co-pay. The Institute for Foot and Ankle Reconstruction accepts Visa, Mastercard, American Express and Discover.

You should also bring with you any CT scan or MRI studies that have already been performed outside of Mercy. These can be either on a computer disc or  films. It is not useful to have the radiology facility send a report of the study because your physician will need to review these images themselves in order to make an accurate diagnosis.


When should I arrive for my appointment?

For an office consultation, you should arrive 15 minutes before your scheduled appointment. For surgery, you should arrive 60 minutes before your scheduled surgery.

How do I get to The Institute for Foot and Ankle Reconstruction?

The Institute for Foot and Ankle Reconstruction at Mercy is located off the Main Lobby of McAuley Plaza. When coming to our office, we recommend that you park in the McAuley Garage.

Does The Institute for Foot and Ankle Reconstruction at Mercy accept my insurance?

We accept most commercial insurance plans. Please contact our office at 410-659-2800 to confirm your insurance information.

What workers comp information do I need to provide The Institute for Foot and Ankle Reconstruction with prior to my appointment?

Worker’s Comp is paying for the medical bills associated with my injury. What information do I need to provide The Institute for Foot and Ankle Reconstruction with prior to my appointment?

Please provide:

  • The adjuster’s name, phone and company name
  • The claim number
  • The date of injury
I received two bills—one for the physician and one for the facility—for my appointment. Why?

Some patients may receive two bills for their appointment, one for the physician and one for the facility. The Institute for Foot and Ankle Reconstruction at Mercy offers convenient, onsite ancillary services, preventing patients from having to go off-site for various tests, examinations and procedures. 

Patients who see the physician and receive additional ancillary services, such as x-rays and casting, will receive two separate bills to reflect charges for both the physician visit and use of ancillary services.

I don’t have X-rays to bring to my appointment…what should I do?

If you do not have X-rays to bring to your appointment, don’t worry. The Institute for Foot and Ankle Reconstruction has convenient onsite X-ray services and can take an X-ray during your appointment.

How can I get information on what to expect for surgery?

Our office will provide you with information to help you prepare for your surgery and recovery. For general information see Surgery Information for Patients. For specific information about the period following your surgery see Post-Operative FAQs.

I need to be fitted for an orthotic, brace or boot. Where should I go?

The Institute for Foot and Ankle Reconstruction has onsite services for orthotic, brace and boot fittings. For more information call our main number (410-659-2800) and ask to be connected to D&J Medical.

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Mercy FAQs
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How do I get to the Mercy Medical Center campus in Baltimore?

Mercy Medical Center’s Downtown campus is comprised of three main buildings. Driving directions and parking information are available online:

The Main Hospital (The Bunting Center) is located at 345 St. Paul Place in Baltimore, Maryland.

McAuley Plaza (the former hospital) is located at 301 St. Paul Place in Baltimore.

The Weinberg Center at Mercy is located at 227 St. Paul Place in Baltimore.

What are the parking rates?

Mercy offers three convenient parking garages, interconnected to the Hospital and its main buildings.

Self-park fees at Mercy’s garages for validated patient and visitor tickets:

  • First 30 minutes: Free
  • 30 minutes - 1½ hours: $ 5.00
  • 1½ - 5 hours: $ 7.00
  • Over 5 hours: $11.00

Valet parking is available for $10 at the main entrance of:

  • The Bunting Center (Main Hospital), located at 345 St. Paul Place
  • McAuley Plaza, located at 301 St. Paul Place
  • The Weinberg Center, located at 227 St. Paul Place
How do I locate information about a Mercy doctor or a doctor who specializes in my condition?

For information on physicians affiliated with Mercy, including specialty, office location and phone number, see Mercy’s Find a Doctor pages

How do I get to the Emergency Department at Mercy Medical Center?

See information on the Emergency Department for directions, parking and additional information.

I am scheduled to have surgery at Mercy Medical Center. What do I need to know in order to prepare?

Surgical patients should bring identification and their insurance card. Valuables should be left at home. Information specific to your surgery should be sent to you by your doctor’s office. If you have questions, you should contact your doctor’s office directly.

Can I access my health information online?

Yes - Mercy provides MyChart for outpatient and inpatient health information.

MyChart offers patients online access to your health care records and gives you the ability to manage your appointments, medications and more. 

If you are a current patient and would like to sign up for MyChart, you may:

  • Use the activation code on your visit summary from your doctor’s office or hospital visit
  • Request an activation code from your doctor’s office during a visit
  • Use the Sign Up Online option if you do not have an activation code

Once you have set up your account, you will have access to your safe and secure electronic medical record and the ability to manage your health information online – this includes reviewing test results, requesting prescription refills, tracking your medication and managing your appointments. 

If you need assistance with MyChart Mercy, please call 410-332-9690.


Can I pay my bill online?

Yes, most Mercy bills can be paid online using MyChart Mercy.

I have some questions about my medical bill. Where can I get more information?

For information including types of bills you may receive, payment options and general information regarding your medical bill please see our Understanding Your Medical Bill  guide. You also may call 888-661-3834.

Can I get my prescription filled at Mercy?

Outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy, inside the Lobby of McAuley Plaza. It is open Monday-Saturday. You can reach Walgreens Pharmacy at Mercy by calling 410-625-2618 or you can have your prescription faxed to 410-625-6213.

What are visiting hours?

General visiting hours are between 11:00 am and 8:30 pm, however, hours vary by floor so please check with the nursing staff or our information desk staff at 410-332-9555. Generally children must be at least 12 years old to visit patients on the floors.

How can I get in touch with a patient?

To obtain information on a patient’s room location or to be transferred by phone to their room, call 410-332-9555.

Are there places to eat on the Mercy campus?

Eateries at Mercy

Corcoran Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas, calzones, strombolis, deli sandwiches and subs, soups, salads and more.

The Bistro in McAuley Tower, 6th Floor
Open Monday – Friday, 6:30 am – 3:00 pm
Serving entrees and sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps, paninis and sushi.

The Coffee Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee, sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.

Baggot Street Cafe in The Weinberg Center, Main Lobby
Open Monday – Friday, 6:30 am - 2:00 pm
Serving Starbucks Coffee, sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.

Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital. 

Is Mercy a smoke free campus?

In an effort to create a healthier environment for our patients, staff and visitors, Mercy’s downtown campus is a smoke free campus effective May 1, 2014. 

The non-smoking policy includes cigarettes, cigars, pipes, and electronic nicotine delivery devices/e-cigarettes. 

The Mercy downtown campus includes:

  • All private offices
  • All public or private restrooms
  • All entrances into the Medical Center including Weinberg, McAuley and Bunting Center circles
  • The Bunting Center grassy knoll (North of the Bunting Center main entrance)
  • The Emergency Department deck
  • All Mercy parking garages and parking lots
Does Mercy offer financial assistance to patients?

Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy

How do I obtain a copy of my medical records or birth certificate?

To obtain a copy of your medical records, call Mercy's Medical Records Department at 410-332-9492. You also may be able to view your medical records through MyChart if you are registered through your Mercy physician.

For a copy of your birth certificate contact The Maryland State Division of Vital Records at 410-764-3038 or visit their website.

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Meet Our Doctors: Institute for Foot and Ankle Reconstruction
The Institute for Foot and Ankle Reconstruction at Mercy - Baltimore, MD
John Campbell, M.D.

A 2019 TOP DOC
Dr. John Campbell treats routine and complex foot and ankle disorders, including osteoarthritis, sprained ankle and Achilles tendinitis, as well as total ankle replacement.

Patient Story: Ankle Sprains
Ulka - Mercy Patient
Ulka

Remember the acronym RICE when you sprain your ankle: rest, ice, compression, elevation. When pain persists after a day, see a doctor.

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