Mercy Baltimore

Frequently Asked Questions - Orthopedics & Joint Replacement

OJR FAQs
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Do I need a referral for my appointment at Orthopedics and Joint Replacement at Mercy?

This depends on your insurance coverage. Please check with your insurance company. If in doubt, contact us at 410-539-2227 and we will assist you.

Do you offer second opinions?

Yes, the orthopedic surgeons offer second opinions. Please bring all your medical records from your previous physicians; all X-ray, MRI, myelogram, or CT films; and a list of all medications you are taking (names, dosages, frequency).

Does Orthopedics and Joint Replacement at Mercy offer the anterior approach hip replacement?

Yes, the surgeons of Orthopedics and Joint Replacement at Mercy perform anterior approach hip replacement. Combined, our surgeons perform the most anterior hip replacements in the State of Maryland.

How do I get to Orthopedics and Joint Replacement at Mercy?

Orthopedics and Joint Replacement at Mercy is located off the Main Lobby of McAuley Plaza. When coming to our office, we recommend that you park in the McAuley Garage.

What insurance plans does Orthopedics and Joint Replacement at Mercy accept?

We accept most commercial insurance plans. Please contact our office at 410-539-2227 to confirm your insurance information.

What is the focus of Orthopedics and Joint Replacement at Mercy?

Orthopedics and Joint Replacement at Mercy provides patients clinical expertise, orthopedic advancements, and individual treatment plans. Through our orthopedic services, women’s orthopedic program, and joint replacement and reconstruction program, we specialize in preservation of hip, knee, and shoulder joints as well as primary and revision hip, knee, and shoulder replacement.

What procedures are offered at Orthopedics and Joint Replacement at Mercy?

The surgeons of Orthopedics and Joint Replacement at Mercy treat a variety of orthopedic conditions. Innovative procedures are offered for knee, shoulder, and hip, including hip arthroscopy, a minimally invasive procedure to repair damage within the hip joint, and anterior approach hip replacement, an advanced surgical technique to replace the hip. Other offerings include arthroscopic stabilization and rotator cuff repair, multiple ACL reconstruction techniques, and advanced fracture care.

What should I bring to my initial consultation?

You should bring your medical records from your referring physician and, if applicable, your referral form. Please bring your insurance card, any relevant X-ray, MRI, myelogram, or CT films, and a list of all medications you are taking (names, dosages, frequency). You also should bring payment for any co-pays or co-insurances as well as parking services.

When should I arrive for my appointment?

For an office consultation, you should arrive 15 minutes before your scheduled appointment. For surgery, you should arrive 60 minutes before your scheduled surgery.

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Mercy FAQs
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How do I get to the Mercy Medical Center campus in Baltimore?

Mercy Medical Center’s Downtown campus is comprised of three main buildings. Driving directions and parking information are available online:

The Main Hospital (The Bunting Center) is located at 345 St. Paul Place in Baltimore, Maryland.

McAuley Plaza (the former hospital) is located at 301 St. Paul Place in Baltimore.

The Weinberg Center at Mercy is located at 227 St. Paul Place in Baltimore.

What are the parking rates?

Mercy offers three convenient parking garages, interconnected to the Hospital and its main buildings.

Self-park fees at Mercy’s garages for validated patient and visitor tickets:

  • First 30 minutes: Free
  • 30 minutes - 1½ hours: $ 5.00
  • 1½ - 5 hours: $ 7.00
  • Over 5 hours: $11.00

Valet parking is available for $10 at the main entrance of:

  • The Bunting Center (Main Hospital), located at 345 St. Paul Place
  • McAuley Plaza, located at 301 St. Paul Place
  • The Weinberg Center, located at 227 St. Paul Place
How do I locate information about a Mercy doctor or a doctor who specializes in my condition?

For information on physicians affiliated with Mercy, including specialty, office location and phone number, see Mercy’s Find a Doctor pages

How do I get to the Emergency Department at Mercy Medical Center?

See information on the Emergency Department for directions, parking and additional information.

I am scheduled to have surgery at Mercy Medical Center. What do I need to know in order to prepare?

Surgical patients should bring identification and their insurance card. Valuables should be left at home. Information specific to your surgery should be sent to you by your doctor’s office. If you have questions, you should contact your doctor’s office directly.

Can I access my health information online?

Yes - Mercy provides MyChart for outpatient and inpatient health information.

MyChart offers patients online access to your health care records and gives you the ability to manage your appointments, medications and more. 

If you are a current patient and would like to sign up for MyChart, you may:

  • Use the activation code on your visit summary from your doctor’s office or hospital visit
  • Request an activation code from your doctor’s office during a visit
  • Use the Sign Up Online option if you do not have an activation code

Once you have set up your account, you will have access to your safe and secure electronic medical record and the ability to manage your health information online – this includes reviewing test results, requesting prescription refills, tracking your medication and managing your appointments. 

If you need assistance with MyChart Mercy, please call 410-332-9690.


Can I pay my bill online?

Yes, most Mercy bills can be paid online using MyChart Mercy.

I have some questions about my medical bill. Where can I get more information?

For information including types of bills you may receive, payment options and general information regarding your medical bill please see our Understanding Your Medical Bill  guide. You also may call 888-661-3834.

Where can I find a list of charges for procedures at Mercy?

Mercy Health Services provides a list of average charges for common procedures. Actual costs will vary for each patient case. See Representative Charge List on this page.

Can I get my prescription filled at Mercy?

Outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy, inside the Lobby of McAuley Plaza. It is open Monday-Saturday. You can reach Walgreens Pharmacy at Mercy by calling 410-625-2618 or you can have your prescription faxed to 410-625-6213.

What are visiting hours?

General visiting hours are between 11:00 am and 8:30 pm, however, hours vary by floor so please check with the nursing staff or our information desk staff at 410-332-9555. Generally children must be at least 12 years old to visit patients on the floors.

How can I get in touch with a patient?

To obtain information on a patient’s room location or to be transferred by phone to their room, call 410-332-9555.

Are there places to eat on the Mercy campus?

Eateries at Mercy

Corcoran Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas, calzones, strombolis, deli sandwiches and subs, soups, salads and more.

The Bistro in McAuley Tower, 6th Floor
Open Monday – Friday, 6:30 am – 3:00 pm
Serving entrees and sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps, paninis and sushi.

The Coffee Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee, sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.

Baggot Street Cafe in The Weinberg Center, Main Lobby
Open Monday – Friday, 6:30 am - 2:00 pm
Serving Starbucks Coffee, sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.

Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital. 

Is Mercy a smoke free campus?

In an effort to create a healthier environment for our patients, staff and visitors, Mercy’s downtown campus is a smoke free campus effective May 1, 2014. 

The non-smoking policy includes cigarettes, cigars, pipes, and electronic nicotine delivery devices/e-cigarettes. 

The Mercy downtown campus includes:

  • All private offices
  • All public or private restrooms
  • All entrances into the Medical Center including Weinberg, McAuley and Bunting Center circles
  • The Bunting Center grassy knoll (North of the Bunting Center main entrance)
  • The Emergency Department deck
  • All Mercy parking garages and parking lots
Does Mercy offer financial assistance to patients?

Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy

How do I obtain a copy of my medical records or birth certificate?

Medical records are managed by Mercy's Health Information Services Department. To obtain a copy of your medical records please send the below documentation to 410-332-0336 via fax, or mail the documents to: Mercy Medical Center Health Information Services, Ground Floor POB, 301 St. Paul Place, Baltimore, MD 21202.

  • Completed and signed authorization form (no electronic signatures)
  • Copy of a valid government-issued photo identification card
  • If applicable:
    • Copy of legal appointment as a personal representative
    • Copy of Letter of Administration from The Office of the Register of Wills and copy of death certificate

If you have any questions or need additional information, please call Mercy's Health Information Services Department at 410-332-9489. Requests are typically processed within twenty business days from the date of receipt. Fees apply.

For a copy of a birth, death or fetal death certificate, please contact the Maryland Department of Health and Mental Hygiene, Division of Vital Records, online or at 410-764-3038.

 

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Meet Our Doctors: Orthopedics and Joint Replacement
Dr. Kamala Littleton, Orthopedic Surgeon
Kamala Littleton, M.D.

Dr. Kamala Littleton specializes in joint replacement and reconstruction for the hip, knee and shoulder. Her areas of expertise include anterior hip replacement, MAKO knee resurfacing, minimally invasive total knee replacement and ACL reconstruction.

See all Orthopedic Doctors ›
Patient Story:
Orthopedics and Joint Replacement at Mercy - Baltimore
Carolyn

A Mercy patient tells of her experience with a total knee replacement - one that went so well she later returned to Mercy to have the other knee replaced as well.

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