Frequently Asked Questions - Cosmetic Medicine and Surgery at Mercy

Mercy Medical Center’s Downtown campus is comprised of three main buildings. Driving directions and parking information are available online:

The Main Hospital (The Bunting Center) is located at 345 St. Paul Place in Baltimore, Maryland.

McAuley Plaza (the former hospital) is located at 301 St. Paul Place in Baltimore.

The Weinberg Center at Mercy is located at 227 St. Paul Place in Baltimore.

Mercy offers three convenient parking garages, interconnected to the Hospital and its main buildings.

Self-park fees at Mercy’s garages for validated patient and visitor tickets:

• First 30 minutes: Free
• 30 minutes - 1½ hours: $ 5.00
• 1½ - 5 hours: $ 7.00
• Over 5 hours: $11.00

Valet parking is available for $10 at the main entrance of:

• The Bunting Center (Main Hospital), located at 345 St. Paul Place
• McAuley Plaza, located at 301 St. Paul Place
• The Weinberg Center, located at 227 St. Paul Place

Mercy has several Community Physician Sites around the Baltimore Metropolitan area. More information and directions are available online:

• Mercy Personal Physicians Downtown
• Mercy Personal Physicians at Lutherville
• Mercy Personal Physicians at Overlea
• Mercy Personal Physicians at Reisterstown
• Mercy Personal Physicians at Glen Burnie

For information on physicians affiliated with Mercy, including specialty, office location and phone number, see Mercy’s Find a Doctor pages. 

See Mercy’s Centers of Excellence as well as Departments and Services at Mercy Medical Center.

See information on the Emergency Department for directions, parking and additional information.

Surgical patients should bring identification and their insurance card. Valuables should be left at home. Information specific to your surgery should be sent to you by your doctor’s office. If you have questions, you should contact your doctor’s office directly.

Yes - Mercy provides MyChart for outpatient and inpatient health information.

MyChart offers patients online access to your health care records and gives you the ability to manage your appointments, medications and more. 

If you are a current patient and would like to sign up for MyChart, you may:

• Use the activation code on your visit summary from your doctor’s office or hospital visit
• Request an activation code from your doctor’s office during a visit
• Use the Sign Up Online option if you do not have an activation code

Once you have set up your account, you will have access to your safe and secure electronic medical record and the ability to manage your health information online – this includes reviewing test results, requesting prescription refills, tracking your medication and managing your appointments. 

If you need assistance with MyChart Mercy, please call 410-332-9690.

Yes, most Mercy bills can be paid online using MyChart Mercy.

For information including types of bills you may receive, payment options and general information regarding your medical bill please see our Understanding Your Medical Bill  guide. You also may call 888-661-3834.

Mercy Health Services provides a list of average charges for common procedures. Actual costs will vary for each patient case. See Representative Charge List on this page.

Outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy, inside the Lobby of McAuley Plaza. It is open Monday-Saturday. You can reach Walgreens Pharmacy at Mercy by calling 410-625-2618 or you can have your prescription faxed to 410-625-6213.

General visiting hours are between 11:00 am and 8:30 pm, however, hours vary by floor so please check with the nursing staff or our information desk staff at 410-332-9555. Generally children must be at least 12 years old to visit patients on the floors.

To obtain information on a patient’s room location or to be transferred by phone to their room, call 410-332-9555.

Eateries at Mercy

Corcoran Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas, calzones, strombolis, deli sandwiches and subs, soups, salads and more.

The Bistro in McAuley Tower, 6th Floor
Open Monday – Friday, 6:30 am – 3:00 pm
Serving entrees and sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps, paninis and sushi.

The Coffee Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee, sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.

Baggot Street Cafe in The Weinberg Center, Main Lobby
Open Monday – Friday, 6:30 am - 2:00 pm
Serving Starbucks Coffee, sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.

Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital. 

In an effort to create a healthier environment for our patients, staff and visitors, Mercy’s downtown campus is a smoke free campus effective May 1, 2014. 

The non-smoking policy includes cigarettes, cigars, pipes, and electronic nicotine delivery devices/e-cigarettes. 

The Mercy downtown campus includes:

• All private offices
• All public or private restrooms
• All entrances into the Medical Center including Weinberg, McAuley and Bunting Center circles
• The Bunting Center grassy knoll (North of the Bunting Center main entrance)
• The Emergency Department deck
• All Mercy parking garages and parking lots

Yes, several hotels near Mercy Medical Center offer discounted rates to Mercy patients.

The following websites provide information on Baltimore:

• www.baltimore.org
• www.godowntownbaltimore.com

Please visit our Employment page.

Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy

Medical records are managed by Mercy's Health Information Services Department. To obtain a copy of your medical records please send the below documentation to 410-332-0336 via fax, or mail the documents to: Mercy Medical Center Health Information Services, Ground Floor POB, 301 St. Paul Place, Baltimore, MD 21202.

• Completed and signed authorization form (no electronic signatures)
• Copy of a valid government-issued photo identification card
• If applicable:
  • Copy of legal appointment as a personal representative
  • Copy of Letter of Administration from The Office of the Register of Wills and copy of death certificate

If you have any questions or need additional information, please call Mercy's Health Information Services Department at 410-332-9489. Requests are typically processed within twenty business days from the date of receipt. Fees apply.

For a copy of a birth, death or fetal death certificate, please contact the Maryland Department of Health and Mental Hygiene, Division of Vital Records, online or at 410-764-3038.