Mercy Baltimore

Frequently Asked Questions - Cosmetic Medicine and Surgery at Mercy

Cosmetic Medicine FAQ Tab
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What should I bring to my appointment?

You should bring your medical records from your referring physician and, if applicable, your referral form. Please bring your insurance card and a list of all medications you are taking (names, dosages, frequency). 

You should bring payment for co-pays or co-insurances and for parking services as needed.

How do I get to Cosmetic Medicine and Surgery and where should I park?

Cosmetic Medicine and Surgery at Mercy is located on Mercy's Downtown campus in The Weinberg Center for Women's Health on the 6th Floor. 

When coming to Mercy we recommend that patients park in The Weinberg Garage.

How qualified are Drs. Vander Kolk, Chang and Collins to perform my surgery?

Dr. Craig Vander Kolk has a distinguished reputation of clinical excellence in the field of cosmetic, cleft and craniofacial surgery. Baltimore Magazine named him one of Baltimore’s “Top Docs” in the fields of Plastic Surgery and Pediatric Plastic Surgery. Castle Connolly Media through U.S. News & World Report named him a "Top Doctor." Dr. Vander Kolk came to Mercy after 20 years of experience at The Johns Hopkins Hospital, where he is a full professor and maintains part-time privileges. He has performed hundreds of facelifts and over one thousand rhinoplasties. His broad experience has drawn patients with a wide array of cosmetic concerns to seek out his opinion and surgical ability.

Dr. Bernard (Bernie) Chang is widely recognized as a regional expert in cosmetic surgery and has been featured in Good Housekeeping Magazine. Before coming to Mercy, he was director of breast surgery at The Johns Hopkins Hospital. With particular areas of expertise in abdominoplasty (tummy tuck), breast augmentation, and facial rejuvenation, he offers patients advanced, state-of-the-art procedures in combination with particular clinical skill. Dr. Chang has over 20 years of medical experience as a plastic surgeon and serves as the director of the Plastic and Reconstructive Surgery at Mercy.

Dr. Brendan Collins is Board Certified in General Surgery and Plastic Surgery. He is the recipient of numerous prestigious awards in his field and has a variety of peer-reviewed publications, book chapters and international presentations to his credit. His broad range of surgical skills includes not only a wide variety of cosmetic surgeries but also advanced microsurgery for breast reconstruction.

Do Drs. Vander Kolk, Chang and Collins only perform surgery downtown at Mercy Medical Center?

Drs. Vander Kolk, Chang and Collins feel that the best and safest place for surgery is in the hospital. As Plastic Surgeons, they frequently assist or are assisted by other surgeons and physicians. This allows them to take advantage of the expertise of many specialists onsite. 

In the event patients require any additional consultations or encounter an emergency situation, Mercy Medical Center has state-of-the-art Anesthesia, Radiology, Intensive Care, Emergency Services, Laboratory Support and Pastoral Services. 

Most cosmetic surgeries are performed at Mercy's Surgery Center at Weinberg, conveniently located on the third floor of The Weinberg Center.

Does Cosmetic Medicine and Surgery at Mercy offer special financing options?

Cosmetic Medicine and Surgery at Mercy offers multiple financing options. For more information or to find a plan that best fits your needs, call our office at 410-332-9700.

How do I know if my insurance will cover my surgery?

Most cosmetic surgeries are not covered by insurance. Because many cosmetic procedures are not covered due to a lack of 'medical necessity', Cosmetic Medicine and Surgery at Mercy provides financing options.

Is there a consult fee to see Drs. Vander Kolk, Chang or Collins?

No. We do not charge a fee for cosmetic consultation at Cosmetic Medicine and Surgery at Mercy.

Do I need a referral for my appointment at Cosmetic Medicine and Surgery ?

This depends on your insurance coverage. Please check with your insurance company or your primary care physician. If in doubt, contact our office and we will assist you.

A referral is not necessary if you are interested in pursuing a cosmetic procedure.

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How do I get to the Mercy Medical Center campus in Baltimore?

Mercy Medical Center’s Downtown campus is comprised of three main buildings. Driving directions and parking information are available online:

The Main Hospital (The Bunting Center) is located at 345 St. Paul Place in Baltimore, Maryland.

McAuley Plaza (the former hospital) is located at 301 St. Paul Place in Baltimore.

The Weinberg Center at Mercy is located at 227 St. Paul Place in Baltimore.

What are the parking rates?

Mercy offers three convenient parking garages, interconnected to the Hospital and its main buildings.

Self-park fees at Mercy’s garages for validated patient and visitor tickets:

  • First 30 minutes: Free
  • 30 minutes - 1½ hours: $ 5.00
  • 1½ - 5 hours: $ 7.00
  • 5-24 hours: $11.00

Valet parking is available for $10 at the main entrance of:

  • The Bunting Center (Main Hospital), located at 345 St. Paul Place
  • McAuley Plaza, located at 301 St. Paul Place
  • The Weinberg Center, located at 227 St. Paul Place
How do I locate information about a Mercy doctor or a doctor who specializes in my condition?

For information on physicians affiliated with Mercy, including specialty, office location and phone number, see Mercy’s Find a Doctor pages

How do I get to the Emergency Department at Mercy Medical Center?

See information on the Emergency Department for directions, parking and additional information.

I am scheduled to have surgery at Mercy Medical Center. What do I need to know in order to prepare?

Surgical patients should bring identification and their insurance card. Valuables should be left at home. Information specific to your surgery should be sent to you by your doctor’s office. If you have questions, you should contact your doctor’s office directly.

Can I access my health information online?

Yes - Mercy provides MyChart for outpatient and inpatient health information.

MyChart offers patients online access to your health care records and gives you the ability to manage your appointments, medications and more. 

If you are a current patient and would like to sign up for MyChart, you may:

  • Use the activation code on your visit summary from your doctor’s office or hospital visit
  • Request an activation code from your doctor’s office during a visit
  • Use the Sign Up Online option if you do not have an activation code

Once you have set up your account, you will have access to your safe and secure electronic medical record and the ability to manage your health information online – this includes reviewing test results, requesting prescription refills, tracking your medication and managing your appointments. 

If you need assistance with MyChart Mercy, please call 410-332-9690.

Can I pay my bill online?

Yes, most Mercy bills can be paid online using MyChart Mercy.

I have some questions about my medical bill. Where can I get more information?

For information including types of bills you may receive, payment options and general information regarding your medical bill, please call 833-307-9138 or 410-332-7555.

Where can I find a list of charges for procedures at Mercy?

Mercy Health Services provides a list of average charges for common procedures. Actual costs will vary for each patient case. See more information about pricing here.

Can I get my prescription filled at Mercy?

Outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy, inside the Lobby of McAuley Plaza. It is open Monday-Saturday. You can reach Walgreens Pharmacy at Mercy by calling 410-625-2618 or you can have your prescription faxed to 410-625-6213.

What are visiting hours?

General visiting hours are between 11:00 am and 8:30 pm, however, hours vary by floor so please check with the nursing staff or our information desk staff at 410-332-9555. Generally children must be at least 12 years old to visit patients on the floors.

How can I get in touch with a patient?

To obtain information on a patient’s room location or to be transferred by phone to their room, call 410-332-9555.

Are there places to eat on the Mercy campus?

Eateries at Mercy

Corcoran Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas, calzones, strombolis, deli sandwiches and subs, soups, salads and more.

The Bistro in McAuley Tower, 6th Floor
Open Monday – Friday, 6:30 am – 3:00 pm
Serving entrees and sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps, paninis and sushi.

The Coffee Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee, sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.

Baggot Street Cafe in The Weinberg Center, Main Lobby
Open Monday – Friday, 6:30 am - 2:00 pm
Serving Starbucks Coffee, sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.

Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital. 

Is Mercy a smoke free campus?

In an effort to create a healthier environment for our patients, staff and visitors, Mercy’s downtown campus is a smoke free campus effective May 1, 2014. 

The non-smoking policy includes cigarettes, cigars, pipes, and electronic nicotine delivery devices/e-cigarettes. 

The Mercy downtown campus includes:

  • All private offices
  • All public or private restrooms
  • All entrances into the Medical Center including Weinberg, McAuley and Bunting Center circles
  • The Bunting Center grassy knoll (North of the Bunting Center main entrance)
  • The Emergency Department deck
  • All Mercy parking garages and parking lots
Does Mercy offer financial assistance to patients?

Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy

How do I obtain a copy of my medical records or birth certificate?

Medical records are managed by Mercy's Health Information Services Department. To obtain a copy of your medical records please send the below documentation to 410-332-0336 via fax, or mail the documents to: Mercy Medical Center Health Information Services, Ground Floor POB, 301 St. Paul Place, Baltimore, MD 21202.

  • Completed and signed authorization form (no electronic signatures)
  • Copy of a valid government-issued photo identification card
  • If applicable:
    • Copy of legal appointment as a personal representative
    • Copy of Letter of Administration from The Office of the Register of Wills and copy of death certificate

If you have any questions or need additional information, please call Mercy's Health Information Services Department at 410-332-9489. Requests are typically processed within twenty business days from the date of receipt. Fees apply.

For a copy of a birth, death or fetal death certificate, please contact the Maryland Department of Health and Mental Hygiene, Division of Vital Records, online or at 410-764-3038.


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Meet Our Doctors: Cosmetic Medicine and Surgery
Plastic and Reconstructive Surgery at Mercy - Baltimore, MD
Bernard Chang, M.D.

A 2020 TOP DOC
Dr. Bernie Chang is Director of Plastic & Reconstructive Surgery at Mercy and also leads The Breast Reconstruction and Restoration Center. He pioneered treatment options like DIEP flap breast reconstruction. 

See all Cosmetic Surgeons ›