Patient & Visitor Information
Mercy remains committed to the safety and health of our patients, visitors and employees.
Prior to visiting Mercy Medical Center or any Mercy Personal Physicians location, please review the following important information.
Important Information for Our Patients
Patient Arrival at Mercy Locations
When you arrive at Mercy Medical Center or a Mercy Personal Physicians location, you will be asked several questions, which will include recent travel, how you are feeling, and if you have been in contact with anyone who has tested positive for COVID-19. Based on your responses to these questions, we may ask that you wear a mask and/or sit in a private room. These precautions are designed to ensure your safety and the safety of others.
Please call Mercy’s 24-Hour Infection Control & Prevention Hotline, at 410-332-4866, prior to your appointment if you have any of the following - fever, cough, shortness of breath (difficulty breathing), have traveled to a COVID-19 affected area, or had contact with a suspected/confirmed COVID-19 patient.
Safety Measures & Enhancements
Mercy’s physicians, nurses and staff are going above and beyond, implementing numerous safety measures to protect you and your family. The Baltimore community has trusted Mercy to provide quality health care since we opened our doors, nearly 150 years ago, and our work to serve our patients and their families continues.
We are working in close collaboration with government leaders and health officials. At this time, State and public health experts have determined that it is safe to resume non-urgent/elective surgeries and procedures at hospitals.
Mercy Medical Center meets all of the applicable conditions for resumption of non-urgent medical procedures in accordance with the Maryland Department of Health Order.
Our extensive safety measures and enhancements include:
Entry Screening - all patients and staff are carefully screened upon entry at all Mercy facilities, including temperature checks.
Hand Sanitizer - easily accessible upon entry and in all clinical areas.
Separate COVID-19 Clinics - any suspected COVID-19 patients are seen in separate facilities or treated in isolated areas.
Social Distancing - waiting rooms and lobby areas have been re-designed to ensure social distancing.
Universal Mask Policy - all patients and staff are required to wear masks at all times.
Enhanced Cleaning - frequent cleaning and sanitizing of all clinical and high-traffic areas.
Thank you for trusting Mercy to provide you with excellent clinical services within a community of compassionate care. If you need additional information about visiting Mercy or have questions about your care, please call your physician's office directly.
To protect the health of our patients, families and employees, we have implemented visitor restrictions.
These restrictions apply to Mercy's Downtown campus as well as the Mercy Personal Physician sites in Columbia, Glen Burnie, Lutherville, Overlea and Reisterstown.
Visitors will be permitted under specific circumstances, which may include:
- Inpatients at Mercy Medical Center may have one support person visit during the hours of 12 pm and 6 pm
- Visitors for out-of-state patients undergoing surgery may wait in the surgical waiting area during the procedure
- Individuals with disabilities (permitted to have a companion visitor)
- End of life care or end of life decision making
- One parent or caregiver of a child in the neonatal intensive care unit
- One parent or caregiver of pediatric patients
- One visitor, which may include the father of the baby, immediate relative or a professional support person or postpartum helper of a patient in the Labor & Delivery and Post-Partum Units
- One visitor for patients undergoing emergency surgery
- One visitor to accompany the patient at discharge for necessary teaching/instruction, at the team’s discretion
- One visitor for family meeting, at the discretion of the Attending Physician
Any visitor who meets the criteria for an exception will be screened for symptoms, international travel and COVID-19 contact history. These visitors may not be permitted to enter if they do not meet the screening standards.
If clinic or surgical waiting areas reach capacity and/or social distancing practices cannot be maintained, visitors may be asked to wait in a nearby lobby or return to their car.
Patients are encouraged to communicate with family, friends, and loved ones by electronic devices such as phone calls and video calls.