Mercy Telemedicine - Getting Started

What You Need to Know

We walk you through preparing for your telemedicine visit — step-by-step.

To schedule a telemedicine visit, call your doctor's office directly or request an appointment via MyChart Mercy or Mercy's website.

Step 1: Start with MyChart Mercy

Patient Information:

  • Patients need to be signed up for MyChart to use telemedicine services
    (some exceptions apply - please call your doctor's office for more information)
  • Current Patients - Sign up at the MyChart website 
  • New Patients - Sign up via the link in your email appointment confirmation

    Resources:

     

    For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.

     

    NEXT: Step 2: Get Prepared for Your Telemedicine Visit ›
    Step 2: Get Prepared for Your Telemedicine Visit

    Patient Information:

    • Be sure your web camera is set up (if using a desktop computer or laptop)
    • Be sure you have downloaded Zoom (desktop and laptop) or the Zoom app (mobile)

    Resources:

     

    For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.

     

     

    NEXT: Step 3: Complete ECheck-in ›
    Step 3: Complete ECheck-in

    Patient Information:

    • ECheck-in is required to be complete prior to a telemedicine visit
    • ECheck-in can be completed up to 24 hours prior to the telemedicine appointment time
    • Patients are encouraged to complete ECheck-in more than 30 minutes before their appointment

      Resources:

       

      For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.

       

      NEXT: Step 4: Your Telemedicine Visit ›
      Step 4: Your Telemedicine Visit

      Patient Information:

      • Log into MyChart up to 30 minutes prior to your appointment time
      • Be sure you have completed ECheck-in
      • Be sure you have downloaded Zoom (desktop and laptop) or the Zoom app (mobile)
      • Wait in the virtual waiting room for your visit to start

        Resources:

         

        For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.