Non-Discrimination Policy

Mercy Health Services (MHS) complies with applicable Federal civil rights and does not discriminate on the basis of race, color, national origin, age, disability, religion, culture, language (including limited English proficiency and primary language), physical or mental disability, gender identity or expression, sex (including sex characteristics, intersex traits, pregnancy or related conditions, gender identity and sex stereotypes), socioeconomic status, political beliefs, cultural and personal values, marital status, disease, ability to pay, prior modality of treatment or any combination thereof with regard to admission, access to treatment or employment.

MHS also provides services such as:

Free auxiliary aids and services, and reasonable modifications in a timely manner to people with disabilities to communicate effectively with us, such as:
- Qualified interpreters for individuals with disabilities
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language assistance services in a timely manner to people whose primary language is not English, such as:
- Qualified interpreters
- Translation of electronic and written documents

If you need these services, you or your representative may contact the Nursing Supervisor or another member of your treatment team.

If you believe that MHS has failed to provide these services or discriminated in another way, you can file a grievance with: the Section 1557 Coordinator, 301 St. Paul Place, Baltimore, MD 21202, Phone: 410-332-9242 Email: patientadvocate@mdmercy.com. You can file a grievance in person, by mail or email. If you need help filing a grievance, a Patient Advocate, is available to help you by contacting the email address or phone number listed above.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https:// ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW

Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Visit mdmercy.com for a copy of the information provided in this notice.

English

ATTENTION: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-410-332-9242 (TTY: 1-410-332-9888) or speak to your provider.

Spanish

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-410-332-9242 (TTY: 1-410-332-9888) o hable con su proveedor.

Chinese

注意：如果您说[中文]，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 1-410-332-9242（文本电话：1-410-332-9888）或咨询您的服务提供商

Korean

주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 1-410-332-9242 (TTY: 1-410-332-9888)번으로 전화하거나 서비스 제공업체에 문의하십시오.

Vietnamese

LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-410-332-9242 (Người khuyết tật: 1-410-332-9888) hoặc trao đổi với người cung cấp dịch vụ của bạn.

French

ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-410-332-9242 (TTY : 1-410-332-9888) ou parlez à votre fournisseur.

Tagalog

PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-410-332-9242 (TTY: 1-410-332-9888) o makipag-usap sa iyong provider.

Russian

ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону 1-410-332-9242 (TTY: 1-410-332-9888) или обратитесь к своему поставщику услуг

Amharic

ማሳሰቢያ፦ አማርኛ የሚናገሩ ከሆነ፣ የቋንቋ ድጋፍ አገልግሎት በነፃ ይቀርብልዎታል። መረጃን በተደራሽ ቅርጸት ለማቅረብ ተገቢ የሆኑ ተጨማሪ እገዛዎች እና አገልግሎቶች እንዲሁ በነፃ ይገኛሉ። በስልክ ቁጥር 1-410-332-9242 (TTY: 1-410-332-9888) ይደውሉ ወይም አገልግሎት አቅራቢዎን ያናግሩ።

Swahili

MAKINIKA: Ikiwa wewe huzungumza Kiswahili, msaada na huduma za lugha bila malipo unapatikana kwako. Vifaa vya usaidizi vinavyofaa na huduma bila malipo ili kutoa taarifa katika mifumo inayofikiwa pia inapatikana bila malipo. Piga simu 1- 410-332-9242 (TTY: 1-410-332-9888) au zungumza na mtoa huduma wako.

Nepali

सावधान: यदि तपाईंनेपाली भाषा बोल्नुहुन्छ भनेतपाईंका लादि दन:शुल्क भादषक सहायता सेवाहरू उपलब्ध छन्। पहुुँचयोग्य ढाुँचाहरूमा जानकारी प्रिान िननउपयुक्त सहायता र सेवाहरू पदन दनिःशुल्क उपलब्ध छन्। 1-410-332-9242 (TTY: 1-410-332-9888) मा फोन िनुनहोस्वा आफ्नो प्रिायकसुँि कु रा िनुनहोस्।

Yoruba

Tí o bá ń sọ èdè Yorùbá là ti orílè-èdè Nàìjíríà, Ànfàní Ògb'ifọ wà fún ọ ní ọ̀fẹ́. Àwọn ìròyìn àti ìkéde wa fún ọ ní ọ̀nà ti oyè ní ọ̀fẹ́ Fún ẹkúnréré, e pe ẹ̀rọ ìbáni sọ̀rọ̀ yìí: ookan -ẹẹjọ-eeje-eeje-eejì-ẹ̀ẹ̀san-eeje-eeji-eeji-ẹẹfa-ẹẹfa ( 1-410-332-9242) kí o si ló onka idanimo oodo- ookan-ẹẹta- eeji- eeje - ookan - ẹẹrin- ookan- eeje- eeji- eeje tàbí ke ba olùpèsè yin ṣòrò.

Urdu

توجہ دیں: اگر آپ اردو بولتے ہیں، تو آپ کے لیے زبان کی مفت مدد کی خدمات دستیاب ہیں۔ قابل رسائی فارمیٹس میں معلومات فراہم کرنے کے لیے مناسب معاون امداد اور خدمات بھی مفت دستیاب ہیں۔ 1-410-332-9242 (TTY: 1-410-332-9888) پر کال کریں یا اپنے فراہم کنندہ سے بات کریں۔

Persian (Farsi)

توجه: اگر [وارد کردن زبان] صحبت می‌کنید، خدمات پشتیبانی ‌زبانی رایگان در دسترس شما قرار دارد. همچنین کمک‌ها و خدمات پشتیبانی مناسب برای ارائه اطلاعات در قالب‌های قابل دسترس،‌ به‌طور رایگان موجود می‌باشند. با شماره 1-410-332-9242 (تله‌تایپ: 1-410-332-9888) ‎‎تماس بگیرید یا با ارائه‌دهنده خود صحبت کنید.

Creole (Cape Verdean)

ATENÇÃO: Caso fale Kabuverdianu, existem serviços de assistência linguística gratuitos disponíveis. Estão também disponíveis apoios e serviços auxiliares adequados para prestar informações em formatos acessíveis. Ligue 1-410-332-9242 (TTY: 1-410-332-9888) ou contacte o seu operador.”

Portuguese

ATENÇÃO: Se você fala [inserir idioma], serviços gratuitos de assistência linguística estão disponíveis para você. Auxílios e serviços auxiliares apropriados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para 1-410-332-9242 (TTY: 1-410-332-9888) ou fale com seu provedor.