Frequently Asked Questions
About our campus, patient care, online services and other helpful information.
Getting to Mercy Destinations
Mercy Medical Center’s Downtown campus is comprised of three main buildings. Driving directions and parking information are available online:
The Bunting Center (Main Hospital) is located at 345 St. Paul Place in Baltimore, Maryland.
McAuley Plaza is located at 301 St. Paul Place in Baltimore.
The Weinberg Center at Mercy is located at 227 St. Paul Place in Baltimore.
Mercy offers three convenient parking garages, interconnected to the Hospital and its main buildings.
Self-park fees at Mercy’s garages for validated patient and visitor tickets:
First 30 minutes: Free
30 minutes - 1½ hours: $ 5.00
1½ - 5 hours: $ 7.00
5-24 hours: $11.00
Valet parking is available for $10 at the main entrance of:
The Bunting Center (Main Hospital), located at 345 St. Paul Place
McAuley Plaza, located at 301 St. Paul Place
The Weinberg Center, located at 227 St. Paul Place
Mercy has several Community Physician Sites around the Baltimore Metropolitan area. More information and directions are available online:
- Mercy Personal Physicians at Canton
- Mercy Personal Physicians at Columbia
- Mercy Personal Physicians Downtown
- Mercy Personal Physicians at Glen Burnie
- Mercy Personal Physicians at Hunt Valley
- Mercy Personal Physicians at Lutherville
- Mercy Personal Physicians at Manchester
- Mercy Personal Physicians at Overlea
- Mercy Personal Physicians at Reisterstown
Patient Care at Mercy
Yes - Mercy provides MyChart for outpatient and inpatient health information.
MyChart offers patients online access to your health care records and gives you the ability to manage your appointments, medications and more.
If you are a current patient and would like to sign up for MyChart, you may:
- Use the activation code on your visit summary from your doctor’s office or hospital visit
- Request an activation code from your doctor’s office during a visit
- Use the Sign Up Online option if you do not have an activation code
Once you have set up your account, you will have access to your safe and secure electronic medical record and the ability to manage your health information online – this includes reviewing test results, requesting prescription refills, tracking your medication and managing your appointments.
If you need assistance with MyChart Mercy, please call 410-332-9690.
Outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy, inside the Lobby of McAuley Plaza. It is open Monday-Saturday. You can reach Walgreens Pharmacy at Mercy by calling 410-625-2618 or you can have your prescription faxed to 410-625-6213.
Surgical patients should bring identification and their insurance card. Valuables should be left at home. Information specific to your surgery should be sent to you by your doctor’s office. If you have questions, you should contact your doctor’s office directly.
General visiting hours are between 10:00 am and 6:00 pm, however, hours vary by floor so please check with the nursing staff or our information desk staff at 410-332-9555. Generally children must be at least 12 years old to visit patients on the floors.
We also recommend viewing current visitor information and policies in effect in response to the ongoing COVID-19 pandemic.
To obtain information on a patient’s room location or to be transferred by phone to their room, call 410-332-9555. Patients must give permission for visitors and incoming phone calls.
About Our Campus
There are several eateries on campus. Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital.
In an effort to create a healthier environment for our patients, staff and visitors, Mercy’s downtown campus is a smoke-free campus.
The non-smoking policy includes cigarettes, cigars, pipes, and electronic nicotine delivery devices/e-cigarettes.
The Mercy Downtown campus includes:
- All private offices
- All public or private restrooms
- All entrances into the Medical Center including Weinberg, McAuley and Bunting Center circles
- The Bunting Center grassy knoll (North of the Bunting Center main entrance)
- The Emergency Department deck
- All Mercy parking garages and parking lots
Online Services & Billing
See Billing & Insurance for general information including types of bills you may receive, payment options and cost estimates.
For questions regarding your medical bill:
- Call 833-307-9138 or 410-332-7555 or
- Log in to MyChart and click Messages to send an electronic message to our team
Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. See more information on Mercy's Financial Assistance Policy.
Outstanding Patient Experience Award
Mercy Medical Center has achieved the Healthgrades Outstanding Patient Experience Award. This distinction recognizes Mercy as being among the top 15 percent of hospitals nationwide for patient experience. Healthgrades is a nationally recognized organization that provides information about physicians, hospitals and health care providers, amassing information regarding more than 3 million U.S. health care providers.