Visitor Information & Policies
To protect the health of our patients, families and employees, we have adjusted our visitor policies. These policies apply to Mercy's Downtown campus as well as the Mercy Personal Physician sites.
All patients and staff are required to wear masks.
Care partners (family and friends visiting inpatients or accompanying outpatients to visits) are permitted for certain visits and/or procedures. All care partners must comply with Mercy's policies. No care partners under the age of 18 will be permitted at this time.
- One care partner per day may visit between 10 am and 6 pm. No overnight visitors.
- Exceptions may be permitted under specific circumstances:
- Up to two care partners at a time for end-of-life care or end-of-life decision making
- Up to two care partners for family meetings
- One care partner for patients undergoing emergency surgery
- One care partner to accompany the patient at discharge for necessary teaching/instruction, at the team’s discretion
- Two care partners, which may include the father of the baby, immediate relative, professional support person, or postpartum helper of a patient in the Labor & Delivery and Post-Partum Units, including the Mother Baby Unit
- Parents of a child in the Neonatal Intensive Care Unit may visit once per day
- Parents or caregiver of pediatric patients
- Support person for patients with disabilities
- Support person includes person legally authorized to make decisions for the patient with disability, family member, caregiver, personal care assistant or disability service provider, or person to provide interpretive services
- One care partner total per patient may accompany the patient at the discretion of the treating provider
- Nursing home patients may be escorted by a properly identified staff member
- Support person for patients with the following:
- Physical disability
- Difficulty with mobility
- Cognitive needs
- One parent or caregiver for pediatric patients
- If possible, patients and care partners should wait in their vehicle until they are notified that the practice is ready for them
If clinic or surgical waiting areas reach capacity and/or social distancing practices cannot be maintained, visitors may be asked to wait in a nearby lobby or return to their car.
- One care partner total per patient may accompany the patient at the discretion of the attending ED physician, based on volumes in treatment and waiting areas