Getting Started with Mercy Telemedicine
Telemedicine Step-by-Step
We walk you through preparing for your telemedicine visit — step-by-step.
To schedule a telemedicine visit, call your doctor's office directly or schedule online via MyChart Mercy (existing patients) or Mercy's website (new patients). Please note: telemedicine options are not offered by all Mercy providers.
Patient Information:
- Patients need to be signed up for MyChart to use telemedicine services (some exceptions apply - please call your doctor's office for more information)
- Current Patients - Sign up at the MyChart website
- New Patients - Sign up via the link in your email appointment confirmation
Resources:
For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.
Patient Information:
- Be sure your web camera is set up (if using a desktop computer or laptop)
- Be sure you have downloaded Zoom (desktop and laptop) or the Zoom app (mobile)
Resources:
- Tip Sheet - Set Up MyChart and Zoom - Computer
- Tip Sheet - Set Up MyChart and Zoom - iPhone
- Tip Sheet - Set Up MyChart and Zoom - Google/Android Device
For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.
Patient Information:
- ECheck-in is required to be complete prior to a telemedicine visit
- ECheck-in can be completed up to 24 hours prior to the telemedicine appointment time
- Patients are encouraged to complete ECheck-in more than 30 minutes before their appointment
Resources:
- Tip Sheet - Review and Sign Consent Forms in ECheck-in
- Tip Sheet - Navigating the Medicare Questionnaire in ECheck-in
For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.
Patient Information:
- Log into MyChart up to 30 minutes prior to your appointment time
- Be sure you have completed ECheck-in
- Be sure you have downloaded Zoom (desktop and laptop) or the Zoom app (mobile)
- Wait in the virtual waiting room for your visit to start
Resources:
- Tip Sheet - Navigating Zoom for a Telemedicine Visit
- Tip Sheet - Troubleshoot Audio and Video Problems for a Telemedicine Visit
- Tip Sheet - Disable Pop Up Blockers for a Telemedicine Visit
For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.