Telemedicine Step-by-Step

We walk you through preparing for your telemedicine visit — step-by-step.

To schedule a telemedicine visit, call your doctor's office directly or schedule online via MyChart Mercy (existing patients) or Mercy's website (new patients). Please note: telemedicine options are not offered by all Mercy providers.

Step 1 - Start with MyChart Mercy

Patient Information:

  • Patients need to be signed up for MyChart to use telemedicine services (some exceptions apply - please call your doctor's office for more information)
  • Current Patients - Sign up at the MyChart website 
  • New Patients - Sign up via the link in your email appointment confirmation

Resources:

For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.

Step 2 - Get Prepared for Your Telemedicine Visit

Patient Information:

  • Be sure your web camera is set up (if using a desktop computer or laptop)
  • Be sure you have downloaded Zoom (desktop and laptop) or the Zoom app (mobile)

Resources:

For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.

Step 3 - Complete ECheck-in

Patient Information:

  • ECheck-in is required to be complete prior to a telemedicine visit
  • ECheck-in can be completed up to 24 hours prior to the telemedicine appointment time
  • Patients are encouraged to complete ECheck-in more than 30 minutes before their appointment

Resources:

For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.

Step 4 - Your Telemedicine Visit

Patient Information:

  • Log into MyChart up to 30 minutes prior to your appointment time
  • Be sure you have completed ECheck-in
  • Be sure you have downloaded Zoom (desktop and laptop) or the Zoom app (mobile)
  • Wait in the virtual waiting room for your visit to start

Resources:

For detailed information on set up and preparation for Mercy Telemedicine please consult our Quick Guide or Comprehensive Patient Guide.